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Privacy Policy

This Privacy Policy outlines how we collect, use, protect, and manage your personal information when you visit our website or book rafting services with us. By accessing our website or using our services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following details when you submit a form, make a booking, or contact us:

  • Full name
  • Email address
  • Phone number
  • Address
  • Age and emergency contact details
  • Payment information (processed securely through third-party gateways)
1.2 Non-Personal Information

We also collect technical and browsing data such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website

2. How We Use Your Information

Your information is used for the following purposes:

  • Processing bookings and confirming rafting reservations
  • Providing customer support and responding to inquiries
  • Sending trip details, safety guidelines, and service updates
  • Improving website performance and user experience
  • Processing payments securely
  • Sending promotional offers or newsletters (only if you opt in)

3. Cookies and Tracking Technologies

We use cookies to improve website functionality and enhance your browsing experience. Cookies help us analyze user activity, remember preferences, and deliver relevant content. You may disable cookies through your browser settings, though some features may not function properly.

4. Sharing and Disclosure of Information

We do not sell or trade your personal information. We may share data only under the following conditions:

  • With trusted service providers, such as payment gateways or booking platforms
  • To comply with legal requirements, court orders, or government requests
  • To ensure safety during rafting activities (e.g., sharing details with guides if needed)

All partners and service providers are required to protect your information.

5. Data Security

We implement strong security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive for complete protection, no online transmission is entirely secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before sharing any personal information.

7. Children’s Privacy

Our services are designed for individuals above 14 years of age. We do not knowingly collect data from children under 13. If we learn that such data has been unintentionally collected, we will delete it promptly.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your data (subject to legal or operational limitations)
  • Withdraw consent for marketing communications at any time

To make any request, contact us through the details provided on our website.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please reach out to us through our website’s contact details.