At Raft Bookers, customer satisfaction and safety are our priorities. This Refund Policy explains the circumstances under which refunds may be issued for rafting bookings.
Refunds are applicable only for cancellations made in accordance with our Cancellation Policy. All refund requests must be submitted through official communication channels.
Advance payments are refundable only if the cancellation is made within the permitted time frame as specified in the Cancellation Policy. Any applicable deductions will be calculated based on the cancellation date.
No refunds will be provided in the following cases:
If a rafting trip is canceled by Raft Bookers due to unfavorable weather conditions, unsafe river flow, or government restrictions, customers may choose to:
All approved refunds will be processed to the original mode of payment used at the time of booking. Cash refunds are not permitted.
Refunds will be initiated within 7–10 working days after approval. Processing time may vary depending on banks and payment gateways.
Any payment gateway or bank transaction charges incurred during the booking process may be deducted from the refundable amount.
Refund terms for group or private raft bookings may differ and will be communicated at the time of booking. Such bookings may be partially or fully non-refundable.
Raft Bookers reserves the right to modify this Refund Policy at any time without prior notice. Updated policies will be published on the website.
By making a booking with Raft Bookers, you confirm that you have read, understood, and agreed to this Refund Policy.
